Polycom Phone Maintenance- Beginning Sunday, April 23, 2023

All Polycom desk phones will be updated between April 23 and the end of June. A schedule for the exact date of each building update is available.

Polycom Phone Maintenance- Beginning Sunday, April 23, 2023

OIT (Office of Information Technology) will be updating the Polycom phones software to improve the Microsoft Teams integration environment and to align with Microsoft best practices. Updates will be applied in groups starting in April 2023 and continuing through June 2023. The maintenance work will be done on Sundays to lessen the impact. Polycom phones are desktop style phones. Individuals who use headsets to make Teams calls will not be affected.

To find out when your building will be impacted, please check the preliminary schedule.

During the Sunday a building receives its update, the Polycom phones in that building will not be usable. After the update is completed, all Polycom phones will require a sign-in on the following Monday. The update will not change the sign-in process but instructions for signing into a Polycom Phone are available in the knowledge base.

There will be some minor changes to the phone menus. Please see the complete list of feature changes here: Polycom Phone Software 2023 Update

Contact the OIT Technology Support Center by calling 812-237-2910 or email IT-Help@indstate.edu if you have any questions.

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